Terms of purchase

Terms of purchase/Return handling/Right of withdrawal

Svenska Samlarprodukter AB, organization number 556794-4086, owns and operates the company. Contact details and other relevant company information about Svenska Samlarprodukter AB can be found on this website.

1. General purchase conditions

1.1 These purchase conditions apply when you as a consumer/customer place orders on samlarmynt.se

1.2 For orders on samlarmynt.se An agreement is entered into between you and Svenska Samlarprodukter AB, hereinafter referred to as Samlarprodukter AB. Agreements are concluded in Swedish. The agreement is archived and kept available to the customer. In order to make a purchase, you must accept these terms of purchase. By completing the purchase, you agree to Samlarprodukter AB's terms and conditions of purchase and undertake to follow them. You also confirm that you have read Samlarprodukter AB's Privacy Policy, including cookies that describe how Samlarprodukter AB processes your personal data. Read more about our Privacy Policy here.

1.3 To be able to order at Samlarprodukter AB, you as a customer must be 18 years old because according to Swedish law we do not accept credit purchases for people under 18 years of age. If you are under 18 years of age, a guardian's permission is required before you order. We reserve the right to change or refuse an order under certain circumstances (e.g. if the customer has provided incorrect personal data).

1.4 We reserve the right to final sale and any typographical and image errors.

2.
Prices

2.1
When ordering at samlarmynt.se, the prices stated on the website when ordering apply. Our prices are stated in Swedish kronor. All prices include Swedish VAT, which is normally 25%. Prices do not include any shipping fees and payment fees.

3.
Promotions and offers

3.1
Samlarprodukter AB may, during certain periods and circumstances, offer campaigns that may have more favorable prices or conditions than what appears in these purchase conditions. In the event of termination or withdrawal of a promotion or offer, these terms and conditions of purchase apply without modification.

4.
Method of payment

4.1
The customer can pay in the ways specified in connection with the order. To make payment as smooth and secure as possible, we collaborate with Klarna AB. Through Klarna AB, invoice payment, partial payment, account payment, card payment and direct payment are offered.

5.
Delivery and transport

5.1
Samlarprodukter AB delivers to the address provided by the customer.

5.2
Delivery takes place via Postnord after payment. Normally you have your item within 1-2 weeks. In some rare cases it can take up to 4 weeks as it may be rare coins. The shipping cost is based on Postnord's shipping prices. Items that exceed SEK 500 are sent as registered letter.

5.3
Please check that the delivery details such as address and telephone number are correct before completing the purchase. It is not possible to change these details after the order has been packed.

6.
Right of withdrawal

6.1
Please always contact customer service by emailing info@samlarprodukter.se, before you return an item, regardless of the reason, for the fastest and safest handling of your return.

6.2
You have the right to cancel your purchase for any reason by notifying us at info@samlarprodukter.se, within 14 days.

6.3
If you cancel your purchase, we will refund all completed payments for the relevant order we received from you once we have received the item back.

6.4
You must return the goods to us without undue delay and no later than 14 days after the day on which you notified us of your decision to withdraw from the contract. The cooling-off period shall be deemed to have been observed if you return the goods before the fourteen-day period has expired.

6.5
Send your return as a letter or package. Attach the invoice or a message with the invoice number, your customer number, your name and your address. When exercising the right of withdrawal, you are responsible for both the return cost and that the item(s) are returned undamaged.

6.6
The right of withdrawal only applies if the item is in completely unchanged condition. If a coin/medal or item is reduced in value, e.g. through damage due to handling that cannot be considered reasonable, you may be liable for compensation for that reduction in value.

7.
Complaint

7.1
Please contact customer service info@samlarprodukter.se, before sending back an item, regardless of the reason, for instructions and the fastest possible handling.

8.
Unclaimed packages

8.1
In connection with unclaimed packages, a number of costs arise such as pick & pack, return shipping, handling fee, etc. which we need to pay to a third party as a shipping company. Because of this, we charge a fee of SEK 169 including VAT if a package is not picked up, which should cover part of these costs.

8.2
Packages that are to be picked up at the postal agent remain with the postal agent for 14 days before they are returned to us.

9.
Dispute

9.1
We always strive for you as a customer to feel satisfied with your purchase. If you have a complaint or claim against us, we will be happy to receive this via our customer service. In such cases, we ask you to send an e-mail to info@samlarprodukter.se.

10.
Changes to terms of purchase

10.1
Svenska Samlarprodukter AB reserves the right to make changes to the purchase conditions.

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